Check people in with the QR scanner

On event night, TokTix turns your phone into a door scanner. Every ticket has a QR code; scanning it checks the guest in and stops the same ticket being used twice.

Scan tickets at the door

1. Open your event and go to the Guest List.
2. Tap the scan button to open the scanner.
3. Point your camera at the guest's ticket QR code.
4. A valid ticket shows a green check and marks the guest as checked in. Wave them through.
5. Keep scanning — the scanner stays open for the next guest.

A refunded or already-scanned ticket is rejected on the spot, so you don't have to remember who came in. TokTix does.

Check someone in by hand

No QR code handy? You can check a guest in manually:

1. Find them in the Guest List (search by name).
2. Open their entry and mark them checked in.

This is useful for will-call, comps, or a guest whose phone died.

Undo a scan

Scanned the wrong person, or someone stepped out and needs to come back?

1. Open the guest's entry.
2. Tap Unscan to reverse the check-in.

Their ticket becomes valid again and can be scanned normally.

Set your team up to scan

You don't have to run the door alone. Invite a helper with the Scanner role — they get the guest list and the scanner, and nothing else (no analytics, no refunds). See Add a teammate: Partner vs Scanner.

Works offline

Spotty signal at the venue? Scanning keeps working with a cached guest list, so a weak connection at the door won't stop the line.